The unexpected joy of working through a pandemic

Little children, let us not love in word or talk but in deed and in truth.

1 John 13:8

The one thing I did not expect to find in the pandemic was a deeper purpose in my day job. I am an account manager for an online conferencing company, and I am faced every single day with dozens of calls and emails from our customers who are reaching out for help navigating our changed world.

Many callers are owners of small businesses and worried about the future. They are on edge and deeply anxious about how they will get through the next year. With the stay-at-home order my job which was seemingly unimportant before the spread of COVID-19 was suddenly elevated to highly in-demand position. My focus is working with customers to help them find the best solution that will allow their businesses to succeed. It’s difficult and rewarding. While I would not have described it that way four months ago, these trying times have helped to shift my perspective from the immediate daily things to the eternal things.

With all humility and gentleness, with patience, bearing with one another in love.

Ephesians 4:2

These circumstances have revealed what I did not see before as valued. I have a unique opportunity and responsibility to answer customer calls as a representative of Jesus. Dealing in integrity and love, listening patiently to them when they are upset, and yes even when they are awful and rude. It is simply the challenge that He has put before me and planted me in for this season.

I am coming to understand the real reality of what Jesus was talking about when he told us to love our neighbors. Not when it’s convenient, but in all circumstances. Love one another in good times and bad.

A new commandment I give to you, that you love one another: just as I have loved you, you also are to love one another. By this all people will know that you are my disciples, if you have love for one another.”

John 13:34-35

I don’t intend to over-spiritualize my job, but it was just such an unexpected but welcome thought, that I have been given this daily, built-in opportunity to serve others as a representative of Jesus, and it’s renewed every single morning. It’s because of this I have joy and peace amid the madness. 

So, I want to encourage and challenge you, friend, if you’re feeling like what you do doesn’t matter, if you’re being obedient to Jesus’s command then you are doing the biggest thing you could ever do. We don’t have to run large charitable organizations in order to make a difference. You and I, and everyone else, have all been given a particular sphere of influence – a mission field – in which to carry out the Word of God. Like the apostle Paul said: “but the greatest of these is love” (1 Cor 13:13).

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